General Terms and Conditions
Alnergy LLC has always had a complete satisfaction purchase policy and we will try to work with you to resolve any merchandise issues that you may have.
Seiler Shipping and Return Policy:
Our goal for all orders is ship within 4 weeks. If an item is on backorder you will receive notification via email or the delay and expected time of shipment.
Alnergy will send an email at time of package shipping which will include a UPS tracking number. You can track your shipment progress online at http://www.ups.com.
We are required to collect tax in the following states: Arkansas, California, Missouri, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Nebraska, South Carolina and Wisconsin.
There is a minimum charge on all shipments. The freight charges will be calculated using the current UPS rates, rounded up to the next $50.00 increment to cover any handling and packaging charges.
Non returnable items: Except if damaged when received . You must notify us in writing within of the part that is damaged .
If you choose to return merchandise you must request a Return Merchandise Authorization (RMA) via email to firstname.lastname@example.org before making a return.
1. Requests for return authorization must me made within seven (7) calendar days of receipt of the product and must be returned “pre-paid freight” within 7 days of return authorization. Customers wishing to return items please call 202 –xxx-yyyy and ask for a return authorization number or you may email us at email@example.com
Note: Please reference in the subject line, your order number and company name. Once you receive email instructions from Alnergy that include your return authorization number or RAN, please ship or return to our office. Returns that are shipped freight prepaid to the original office that it was purchased from, unless otherwise notified. Please retain a copy of the RAN number and shipping receipts for your records until the return has been completely processed. It is your proof that your return request was approved. Merchandise returned without authorization or in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions. All returns will be subject to inspection prior to credit. Returns must be in new condition for credit.
2. Returned items that are received prepaid within twelve (12) working days of our shipping date and in new condition are subject to the following Restocking Fees: Special order items- 25%
Please Note: The Restocking Fees will be waived if an upgraded product is ordered.
3. Returns must be shipped in their original condition in which they were received with sale tags, invoices/packing slips and packaging intact. Returns must be packaged securely for shipment and must be returned pre-paid shipment.
Please note that damaged merchandise is not defective merchandise. Defective merchandise represents a basic flaw in the design or construction of the item and these claims are handled directly with the manufacturer under the manufacturer’s warranty.
If you receive a package that is damaged please refuse the packaging and contact us within three (3) business days so we can assist with a claim against the carrier. We cannot assist with packages that have been accepted and then later claimed as damaged. If you receive an item that is defective, please contact us within 3 business days with notification of the problem. We will gladly correct the problem directly or with the manufacturer.
Items damaged during shipping should be covered by insurance. We encourage all customers to obtain insurance protection if they have concerns. Simply note your request for insurance on your order and we will charge or bill you accordingly. In no event should you accept a package from the carrier if it is damaged. You should immediately contact the carrier so as not to void any claim. Returning your item to our warehouse could void your insurance by the carrier and we will not be able to take back your merchandise and issue credit or replacement.